Prepared by Chester Bella · BA case study · 2026-09-16
BA case study · customer identification and CRM integration
Resolve the identity once. Show nothing the Bank does not need. Never gate a branch on someone else's uptime.
An epic the squad can build and the Bank would recognise. Four pieces, in reading order.
01 · Start here, 15 minutes
The case pack
12 stories with acceptance criteria, the product mapping, the integration notes, the phase split, and every assumption named with its owner.
Read the pack →02 · The session
The presentation
12 slides for the 40-minute walk-through: the problem, the judgement calls, the target state, one story in full, failure modes, priorities.
Open the deck →03 · Walk it
The live flow map
Current state, target state and failure modes. Pick a flow, step through it hop by hop, click any node for its assumption.
Open the map →04 · Part B
How AI was used
One row per step: what the tools did, what the author decided, where the tools were not trusted, and the reusable tooling built for this case.
Read the log →Fictional case, all assumptions labelled with an owner. Prepared by Chester Bella for Oper, 2026-09-16.